Data Deletion Instructions
Effective date: 1 October 2026
These instructions explain how to delete information held by Boxy and Boxy Unibox, operated for Iraqi merchants by Naqil Alsanduq, trading as Boxy.
1. Delete connected messaging data
Open the connected channel in Boxy and click Disconnect.
Disconnecting stops further access through that connection and immediately deletes the associated stored messages, comments, replies, attachments, messaging identifiers, and authorization tokens from Boxy’s active systems and backups.
This action does not delete your Facebook, Instagram, TikTok, or WhatsApp account, and does not automatically remove original content held by those platforms. Reconnecting may import information again where the platform permits it.
2. Request account or other data deletion
Email support@tryboxy.com with the subject Boxy Data Deletion Request.
Include:
- Your name and the email address or telephone number associated with your account.
- Your merchant or business name.
- The connected channel or account, if relevant.
- Whether you want account closure, deletion of a specific connection, deletion of recordings or transcripts, or deletion of other personal records.
Do not send passwords, access tokens, or unnecessary identity documents. We may request proportionate information to verify your identity and authority.
3. Processing and confirmation
Once the request is verified and its scope is established, eligible information is deleted immediately from our active systems and backups. We confirm completion by email and explain any information that must be retained, subject to legal restrictions.
Deleting a connection does not automatically delete independently maintained invoices, delivery records, payment records, or the entire merchant account. Include those items expressly in your request if you want them considered for deletion.
4. Records that may need to be retained
We may retain limited information required by law or needed to complete unsettled transactions, resolve disputes, or establish, exercise, or defend legal claims. Retained information is restricted to that purpose and deleted when the requirement ends.
5. Customers of merchants
If your information was provided to a merchant using Boxy, contact that merchant to request deletion of information they control. You may also contact support@tryboxy.com, identifying the merchant and relevant interaction. We help route the request and assist the merchant as appropriate.
6. Revoking platform access
You can also revoke Boxy’s permissions in the relevant platform’s app or business integration settings. Revocation may stop future access without deleting existing Boxy records. Use the Disconnect button in Boxy or email us to delete stored information.
Privacy and deletion contact: support@tryboxy.com
Privacy Policy: https://www.tryboxy.com/en/privacy-policy